Best Practices – Round Table Discussions Last Week

The three Round Tables to-date have been good. At least I have felt so!

One rule we’ll establish moving forward in these round tables: we only talk about a best practice from a first person point-of-view.” Meaning; in a discussion group such as this, it is not good to be talking about what someone else should be doing better. That is counter-productive to the discussions and is really nothing more than a gripe session.

Let’s all remember that we can only make changes in which we can control.

As I expected, each group had different content. Some of that content has been;
• New standards for uploading a file to the underwriter by the submissions desk – Alethes Wholesale has implemented MGIC’s 2 hour standard
• Underwriters making phone calls during underwriting decision
• Less layers of management
• More measurements being put into place in Alethes Wholesale (expanded scorecard)
• Declination notices
• Disclosures
• Tighter controls that can be checked and monitored (I call this robust evaluation and correction)
• Good loan applications
• Hiring practices
• Self-Trust and 13 Trust Behaviors
• Discussion about stakeholders, vs clients, vs associates, vs partners, vs employees. How do we perceive each other? What is the best terminology?
• Technology uses

My intent is to not only discuss items such as those listed above, but to bring all of these discussions around to Building Trust within our entire organization and especially “across” normal segmentations. It is through building trust that we achieve the teamwork necessary to achieve the results I believe we all want to accomplish.

I hope that you are all able to join me in a future round-table discussion about Best Business Practices.

Danny

Open Round Tables – Best Practices

Today’s Round Table is full but we will have another Round Table tomorrow at 2pm and Friday @ 10:30am. These Round Tables are scheduled for an hour each, but I have blocked out 2 hours of my time for those that want to stay and discuss.

My general agenda is “building up a best practices business from a foundation of trust,” this is intended for overall group discussions. As with past Round Tables, the open discussions will cause each to be a bit different. I expect there will be some interesting discussions and hopefully these will help bring us all to a new level of understanding about conducting business in such a way that breeds success.

The Round Tables are generally open to all corporate and branch stakeholders. Ideally, each Round Table will have a mix of individuals; loan officers, administrative, underwriters, closers, processors, accounting, IT, management, etc. They will be held weekly in Austin and once or twice a month in Dallas.

To reserve your spot in either session (Thursday or Friday), please email me at danny.smith@alethes.biz .

Thanks, and I look forward to these discussions

Danny