In case you did not get the announcement I left hanging on Friday’s Focus, we had a couple of days where our Underwriting Received numbers jumped to 25+ loans per day and well over half were “AUS APPROVED” loans. That is good, really really really good. This is a direct result of our increased emphasis on turning these files around faster in underwriting; initial file and conditions. We haven’t arrived, yet, but it is an incredibly good sign of future victories.
My focus for this week will be on…
Past and future Performance Results; we will be pulling a lot of reports and numbers and building new “dashboards.” These dashboards will consist of numbers/dates/data.
My direct reports will be working on lists of numbers/dates/data they pay attention to and what reports they pull to review those numbers/dates/data. We will also want to know what benchmarks the numbers/dates/data is being compared against.
We’ll be discussing this week in how well we are performing in all aspects of our business processes; hiring, originating, processing, underwriting, closing, funding, shipping, investor relations, finance and accounting, profitability, warehouse line management….everything.
Processes; Systems, Strategies, and People. If you have not read the attachment I sent last week on this subject, please do so.
Roy asked me to pass on this information: The Fletcher, Mary Ellen file funded on Monday the 21st and was purchased on Friday the 25th; it was a “First Touch Purchase” The file was conventional and AUS-approved. The LO was Jayne Herrera, Kim Odom processed (YO! - KIM), the underwriter was Mike, Carmen drew the docs, and if I remember right, Isabel funded the file. John "the Man" Harris shipped the file.
Now, I don’t care who you are (as Chas would say), that’s GREAT PERFORMANCE RESULTS. Thanks everyone.
Oh….who shipped that file? And who Processed it?
The daily 2pm AUS meetings are proceeding very well and should be bringing everyone together. It has amazed most of us as to how many ways the AUS findings can be read and interpreted, thus, the reason we will meet about this process everyday for weeks. Please remember that all underwriters and others in the office and field are in this meeting from 2 to 3pm everyday. Beginning today, I will attempt to log these discussions for future benefit.
To that end, Thanks for the hard work,
Danny
Remembering the trip, learning by changing, and striving for the vision.
The Theology of Work: Moving From Study to Practice
What in the world is Inside-the-Box Success?
Remember the scene in Apollo 13, after the infamous Houston - we've had a problem!, when the group of scientists and techs were in a room with a very large table and they had a bunch of stuff thrown on the table to FIX the problem with?
That is Inside-the-Box Success at its best. Knowing the problem and what you have to work with. Wishing you had something else, but succeeding with what you have!
It is about never giving up, and about succeeding with where you are. It is also about not wishing for something to be better, or about having a think outside the box - the grass is greener on the other side of the fence - if only I had.....
Actually, and you can read more about this herein, this is all about being more of a good follower, than a good leader. Leadership is way over rated and this is from experience, not just an opinion. Yet, the better follower I am, the more I find that I'm getting better results.
When I began this blog in early 2008 I had a simple agenda; let people within our company know more about what was going on. The agenda has changed and it is now a means for me to reflect on those changes and what I've learned and continue to learn. We, along with the rest of the mortgage industry have had our "whoes;" some due to what's been imposed on us, other self-inflicted.
Hopefully, I've learned a lot and will use this knowledge to change. I'm patiently working each day to learn where I'm going with my life, and my business. Still plenty of hurdles and slamming doors to deal with, but what doesn't kill you, will make you stronger. There are alot of opportunities out there for the survivors and I just need to remember that changes need to be s l o w .
Besides, if it does kill me, I'll be in heaven!
To that end....
God Bless, Danny
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A bit more about the blog.......These postings are not very well edited, so please be gracious in the critique.
In the beginning, many of the postings build from, or are a continuation of, a previous posting. At times a scenario I am discussing in one is not played out in another due to some event that has happened. So, to get the best flow, insure you are reading in chronological order, yet please understand this is not meant to be a journal of events.
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