Best Practices – Round Table Discussions Last Week

The three Round Tables to-date have been good. At least I have felt so!

One rule we’ll establish moving forward in these round tables: we only talk about a best practice from a first person point-of-view.” Meaning; in a discussion group such as this, it is not good to be talking about what someone else should be doing better. That is counter-productive to the discussions and is really nothing more than a gripe session.

Let’s all remember that we can only make changes in which we can control.

As I expected, each group had different content. Some of that content has been;
• New standards for uploading a file to the underwriter by the submissions desk – Alethes Wholesale has implemented MGIC’s 2 hour standard
• Underwriters making phone calls during underwriting decision
• Less layers of management
• More measurements being put into place in Alethes Wholesale (expanded scorecard)
• Declination notices
• Disclosures
• Tighter controls that can be checked and monitored (I call this robust evaluation and correction)
• Good loan applications
• Hiring practices
• Self-Trust and 13 Trust Behaviors
• Discussion about stakeholders, vs clients, vs associates, vs partners, vs employees. How do we perceive each other? What is the best terminology?
• Technology uses

My intent is to not only discuss items such as those listed above, but to bring all of these discussions around to Building Trust within our entire organization and especially “across” normal segmentations. It is through building trust that we achieve the teamwork necessary to achieve the results I believe we all want to accomplish.

I hope that you are all able to join me in a future round-table discussion about Best Business Practices.

Danny