I've been helping a friend with identifying the cause of a problem he's been having within his company.
The problem; bad results of the timely deliver of products to the customers.
As I asked him questions, participated in conversations with the players involved, put-forth some suggestions, and continued to watch the results, here is what came out of this tough, but real-life problem;
1. there is a key vendor involved that has personnel on site at my friend's company
2. these vendor personnel are responsible for a very critical component of the product.
3. the vendor personnel are told by their management to not "complain" to their client (my friend's company)
The result..........bad delivery of product due, in a large part, because of the dysfunctional teamwork.
Thursday, June 25, 2009
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