Tuesday, March 24, 2009

Being Creative...Inside the Box

John G. Miller, in his books QBQ and Flipping the Switch, writes about being successful while working with what we have. Hense, "in-the-box."

On page 39, of QBQ, he writes - Every organization has imperfect systems and finite resources. We may wish we had newer tools, better systems, more people, and bigger budgets. But thinking too much about what we'd like to have is another cause of procrastination.

I liken that to "the grass is always greener on the otherside."

There are a lot of things in life we don't have control over, and then there are times we've made bad decisions. We can't fall into the "I wish...." discussions with ourselves.

We have to learn to succeed with what we have. As some wise person once said, "have lemons, make lemonade."

And we can be creative while "thinking inside the box." Miller points out we can employ Creativity when we ask the QBQs:

  • What can I do to succeed with the tools I have?
  • What needs can I fill?
  • How can I help develop the products I have?
  • What action can I take to move forward?

To that end....

Danny

Thursday, March 19, 2009

An email from John McCully, AE, Flagstar

Used with permission: an email from John McCully

As a valued customer, who I want to protect and educate, I need to discuss the most recent changes with rates, locks and future turn times.

I am sure you are aware, the Federal Reserve put a tremendous amount of money into the market yesterday, to buy mortgage backed securities. This is going to have a noticeable positive impact on interest rates over the next week.

See Below Mortgage Market Commentary, provided by RateAlert “Mortgage backed securities (MBS) prices have held nearly all of the gains from yesterday afternoon's dramatic rally following the Fed's announcement; FNMA 4.5% coupon 102.44bps, -6bps. MBS and Treasury yields plunged yesterday as the Fed surprised investors with additional plans to lower consumer borrowering costs and lift the economy from recession. 10yr note yields tumbled 47bps yesterday, most since 1962, while yields on FNMA 4.5% coupon fell 27bps; widening the spread from 210bps to 230bps, up from an average of 175bps the past decade.

The central bank is trying to lower rates by reducing the supply of outstanding mortgage bonds, boosting the prices and thus lowering the yields. Lower mortgage rates by themselves may not be enough to spark demand for home purchases. Slumping stock prices, record foreclosures, falling home prices and job losses are reducing demand for new & existing homes.

Consumers are also having difficulty obtaining mortgages as banks tighten lending standards. Jobless claims fell 12k to 646k and the number collecting benefits swelled to a record 5.47 million. The index of leading economic indicators fell in February reflecting worsening conditions and the Philadelphia Fed index at minus 35 showed manufacturing shrank as orders and employment weakened.”

I am sure your customers are pushing you to get them locked at the “perceived” 4% interest rate! I have already heard this rate being quoted on several news stations and consumers have little knowledge of what this really means. You are in the position to educate your customers and I strongly suggest you do so! So given that statement, here is what I want you to pay close attention to.

Rates have come down or better, YSP has increased in relationship to rates. In my last pricing, 40 day lock, on an Agency Fixed indicated 4.625 <.104> but 5% was paying <1.134>. This is usually an indicator that yields/margins are higher but the market still has some adjusting to do in the next few days. Now, we hope that means rates will continue to lower, but only time will tell. Make sure you do not get swept up in your borrowers panic based on what they heard on TV.

You still need to manage your lock policies to protect your relationships with your lenders and to mitigate your financial risk of having to pay a Pair Off fee. Loans that are locked with a lender presently need to stay with that lender and close! I do not want to loans moved to Flagstar that have locked somewhere else and conversely I do not want to see you bust a lock with Flagstar and be charged a Pair Off Fee because it closed somewhere else.

If you are not sure what our Pair Off Fee Policy is then go review memo # 09044 dated 03/04/09. It is located under the Sellers Guide Tab along with our lock & extension policies, Doc #’s 4101, 4104, 4121 & 4122. If you have not read these documents then I suggest you do so. When you are looking at rates and making quotes, please quote the 40 day lock period! This will give you and your customer enough time to close.

We are going to see Underwriting Turn Times increase as the new flood of loans come into the system. Look at our posted Underwriting Turn Times on the bottom left-hand corner of our website. They are updated every morning and are monitored estimates that are available to you 24 hrs a day.

Also, make sure your borrower will qualify by running AUS and give a written quote (GFE) to your borrowers prior to locking. Your borrowers need to share in the responsibility of locking their loan. Get a verbal or written commitment that they understand what it means to lock. Consider charging a lock fee if you are not comfortable with their commitment!

Bottom line, keep your lock fall-out at <25%.

So, let’s watch the market and make good sound decisions! I encourage you to use this logic with all your lending relationships. We, remaining lenders, are watching these issues closely and we are less tolerant of abuses within underwriting and with lock fall-out.

Flagstar will be issuing internal communications on our offering to renegotiation rates with loans that are presently locked. When we do, I will make sure you know what that looks like. Keep breathing and stay smart!

Thanks!

John.McCully@flagstar.com

Sunday, March 1, 2009

Habits and Winning

Wikipedia defines Habits as routines of behavior that are repeated regularly, tend to occur subconsciously, without directly thinking consciously about them.

Dictionary.com defines Winning, in adjective form as successful or victorious acts, or the noun as the act of a person or thing that wins.

So, Winning Habits would be something like subconscious behavior that routinely brings about successful acts without consciously thinking about them.

What Winning is not;
1. Winning is not about talent or IQ
2. Winning is not necessarily about more money
3. Winning is not about luck
4. Winning is not about education
5. Winning is not about being in the right place at the right time

Winning is the self-management of attitudes and actions that become daily habit patterns. Losing and winning lifestyles are reflex habits, like brushing your teeth and driving your car.

There is a fine line between success and failure. Whether it is golf, football, or wall street, it is only a few strokes or points that seperate the winners from the rest of the field.

Successful people win by developing good habits and disciplines...and never giving up.

Ben Franklin, at the age of 19, felt there were 13 virtues important to him and until his death at 76 he worked on improving one each week. His virtues were self-control, silence, order, determination, economy, productivity, truthfulness, justice, moderation, cleaningness, peace, chasity, and humilty. For 57 years he worked on developing better habits surrounding these virtues; 228 times he paid specific attention to each of his virtues. No doubt that his success was heavily weighed against this discipline, nor is there doubt that this discipline developed subconscious habits.

Here are suggestions for some habits that will help with winning;

1. Develop the Habit of remembering that success, and life, is a process
2. Develop the Habit of dreaming your own dream
3. Develop the Habit of turning your dream into a mission
4. Develop the Habit of turning your mission into a plan and a purpose
5. Develop the Habit of aligning your motives, agenda, and behavior - don't be a faker
6. Develop the Habit of working at what you do well
7. Develop the Habit of dropping the excuses / stop blaming others and yourself
8. Develop the Habit of trusting AND verifying
9. Develop the Habit of polishing your shoes - make a good impression
10. Develop the Habit of treating failure and problems as fertilizer - learning experiences provide growth
11. Develop the Habit of focusing your energy on one thing at a time
12. Develop the Habit of realizing things are not usualy what they seem; seek clarity, ask questions, and accept advice
13. Develop the Habit of increasing your knowledge base
14. Develop the Habit of never giving up
15. Develop the Habit of developing a reputation for being early
16. Develop the Habit of acting like you're self-employed
17. Develop the Habit of being honest with everyone, including yourself - your reputation always precedes you
18. Develop the Habit of not compromising your integrity for the sake of winning
19. Develop the Habit of working with people that have the values and character that you strive for; don't compromise
20. Develop the Habit of looking over your shoulder and evaluting your performance; looking back at today, yesterday, last week / month / year.

You're going to be the same 5 years from today as you are today except for the habits you change; you change habits by who you associate with, what you watch and listen to, and what you read.

The world is changing; you win by changing and/or improving your habits.

To that end.......God Bless,

Danny