Leading and Following is HARD

Leading AND following is difficult, if not just down right hard...yes, it is HARD, when the box is undefined.

Learning from the past tells me that I have to have procedures written down and then I have to use those procedures to make the changes that comes from the learning from the past.

So...

1. write the procedure
2. get everyone involved to acknowledge the procedure
3. talk about the procedure
4. live the procedure out by holding people accountable to the procedure
5. evaluate the the procedure on a passive and aggressive basis
6. be prepared to correct the procedure (start at #1 again)
7. keep the robust evaluation and correction going

This defines the box and allows leading and following to live well.